Ever wonder how a translator feels at a photoshoot?
Director, Quality and Training
This is an interesting question. Lacking the supplier's experience and knowledge, how can one determine the quality of a product or service? The answer is simple in theory – so long as I am satisfied with the final product I receive and the service to which I am entitled. In practice however, is quality a simple matter of mere adequacy?
Ask your friends and colleagues these questions: what does “quality” mean to you? What constitutes “quality” in our products and services? Can they be improved? You probably won’t hear the same answer twice.
If we all sat down to discuss this, very few of us would be able to give a concrete answer.
If you take the time to consider these reflections on quality, you may be, or want to become, familiar with the work of David Garvin at Harvard University. According to Dr. Garvin (1992): “quality is an unusually slippery concept, easy to visualize and yet exasperatingly difficult to define”. As exasperating as it is, the tangible definition of quality remains a necessity in business and is required as a basic competitiveness strategy because it is inevitably thanks to quality that we attract potential customers and retain the ones we already serve.
Getting back to the Megalexis quality mission…
In a nutshell, and thanks for sticking with us this long, Megalexis has adopted the following quality philosophy:
Quality at Megalexis is: